01

Elemeno Health Redesign

Elemeno Health’s MVP delivered just-in-time checklists to Nurses at the bedside to help them complete tasks and procedures accurately. These helpful lists reduce hospital infection rates and mistakes.

My Role

I was brought onto the team as a Freelance Product Designer to lead a redesign of the product. I led the LeanUX process, collaborating with a Product Manager, to conduct user research, develop concepts, draft wireframes and build prototypes and then validated and iterate our designs with users. I led internal design reviews with the founding team, engineers, and sales, to get stakeholder buy-in. I established and maintained the Styleguide and Redlines.

  • Wireframes
    Prototype
    Design System
  • Sketch
    Invision
  • User Research
    Team Ideation
    User Validation

Understanding the Original Interface of the MVP

 

Shown here is the MVP product that we were redesigning. It provides the list of resources that Nurses can search through at the bed-side.

When Elemeno brought me on, they wanted to address these challenges:

  • Users didn’t stay on the site for long, they searched, read and then left.
  • Users struggled to find relevant results because the homepage was list of accordions that weren’t organized and search results weren’t tagged with teams.
  • The MVP didn’t reflect the friendly nature of the brand.

Original Interface

The Product Manager had done great work and was ready with a list of user needs and personas. I collaborated with the team to brainstorm how to solve the problems with the original interface. We whiteboarded and sketched.

The Prompt: How to keep Nurses in the app for longer?

The Product Manager was interested in testing a big button style interface.

Hypothesis #1:

We wondered if the users would want to spend more time using the app if there were a more varied path to finding their content besides just search. An optional path of discovery?

In a day, I mocked it up and we began testing with users. To the right is the homepage.

Findings:

  • Users would still prefer to use search (but it was hard to find on this design)
  • Users wanted to know more about what they had to do in the app and what other people were doing in the app.
  • Users sort of liked the big buttons and icons to categorize resources but some categories weren’t relevant to their role.

Hypothesis #2:

Will adding Team Cards help users understand that they are part of something greater and invite them to explore more and will personal notifications acting as a primary navigation, encourage users to visit the other areas of the site to see what else there is to do in the app?

I mocked it up again and we tested it. To the right is the homepage version3.

Findings:

  • Search was now obvious and was still #1 way users want to find content, especially at the bed-side.
  • They liked the teams because it felt natural to the way they worked in the hospital.
  • They liked the activity buttons and the feedback about their activity. They became interested in the other features, such as Challenges and Recognitions.
  • They didn’t care about the content category buttons because search was now clear and the icons were confusing. Providing a path of discovery to content was dropped.

Search is the first priority of the page.

Designed as mobile first, the final design shows a prominent area at the top for search with a friendly prompt.

Next is the primary navigation paired with the user’s notifications to draw their attention to other features in the product.

Last, the page provides team cards (up to 2 teams) to show the user what their hospital unit is up to and to encourage them to participate. This is the content that’s relevant to each user.

04

Winning MedTech Awards

 

Since the redesign in 2018, the app has gone on to win a number of awards. These aren’t design awards, these are industry awards that recognize the value of the product.

This redesign was the first project I did with Elemeno. Over the course of a year and a half, I would work with them in a very leanUX process to define other features. Check out the other Elemeno projects in my portfolio to learn how their product continued to evolve into an award winning Health Care tech app.